Our Policies

At IGL Boutiques, we are committed to providing a safe, transparent, and reliable shopping experience for all our customers. This page provides an overview of the key policies that govern the use of our website, purchases, and customer services.

Our policies are designed to ensure fairness, protect customer information, and maintain a high standard of service for everyone who shops with us.

Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

We ensure that all personal data is handled securely and in accordance with applicable United Kingdom data protection laws and regulations.

Shipping Policy

Our Shipping Policy provides details about order processing times, delivery schedules, and shipping coverage.

We currently offer Free Standard Shipping across the United Kingdom, with most orders delivered within 3–7 business days.

Return & Refund Policy

We offer a 30-day return and exchange policy to ensure that you are satisfied with your purchase.

Items must be returned unused, unworn, and in their original packaging with all tags attached. Once your return is received and inspected, approved refunds are processed within 7 business days.

Payment Policy

Our Payment Policy outlines the secure payment methods accepted on our website.

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Stripe, and all transactions are processed securely using encrypted payment gateways.

Terms of Service

Our Terms of Service explain the conditions for using our website, purchasing products, and interacting with our services.

By using our website or placing an order, you agree to comply with the terms and conditions outlined in our Terms of Service.

Cookie Policy

Our Cookie Policy explains how cookies and similar technologies are used on our website to improve functionality, analyse website traffic, and personalise your browsing experience.

Contact Us

If you have any questions regarding our policies or need assistance with your order, please contact our customer support team.

Business Name: IGL Boutiques

Website: https://iglboutiques.co.uk/

Phone: +44 1206 583981

Email: [email protected]

Business Address: Shop 3, Red Lion Yard, Colchester CO1 1DX, UK

Customer Service Hours (GMT):
Tuesday – Friday: 10:00 AM – 5:00 PM

Sunday & Monday: Closed

Response Time:
Our customer support team responds to all inquiries within 24 hours.