Cancel Order Policy

Effective Date: March 12, 2026

At IGL Boutiques, we understand that sometimes you may need to cancel an order. This policy explains when and how an order can be cancelled, as well as the options available if your order has already been processed or shipped.

1. Order Cancellation Requests

You may request to cancel your order within 24 hours of placing it.

To request a cancellation, please contact our customer support team as soon as possible by email or phone and include your Order Number in your request.

2. Orders Not Yet Processed

If your order has not yet been processed or prepared for shipment, we will cancel your order and issue a full refund to your original payment method.

3. Orders Already Processed or Shipped

If your order has already been processed, packed, or shipped, we may no longer be able to cancel it.

In this case, you may return the item after delivery in accordance with our Return & Refund Policy, provided that the item meets our return eligibility requirements.

4. Refunds for Cancelled Orders

Approved cancellations are refunded to the original payment method used for the purchase.

Refunds are typically processed within 7 business days after the cancellation has been confirmed.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. Custom or Personalised Orders

Orders for personalised, custom-made, or specially requested products cannot be cancelled once production or preparation has begun.

6. How to Request a Cancellation

To request an order cancellation, please contact us using the details below:

Email: [email protected]

Phone: +44 1206 583981

Please include:

  • Your Order Number

  • Your Full Name

  • The reason for your cancellation request

Our customer support team will review your request and respond as quickly as possible.

7. Contact Information

For any questions regarding order cancellations, please contact us using the information below.

Business Name: IGL Boutiques

Business Address: Shop 3, Red Lion Yard, Colchester CO1 1DX, UK

Website: https://iglboutiques.co.uk/

Phone: +44 1206 583981

Email: [email protected]

Customer Service Hours (GMT):
Tuesday – Friday: 10:00 AM – 5:00 PM

Sunday & Monday: Closed

Customer Support Response Time:
Our customer support team responds to all inquiries within 24 hours.