FAQ
Welcome to the IGL Boutiques FAQ section. Here you will find quick answers to common questions about our fashion products, ordering process, shipping, and store policies.
1. General Questions
What are IGL Boutiques?
IGL Boutiques is a United Kingdom–based fashion boutique offering stylish, high-quality clothing and boutique fashion pieces designed with comfort, quality, and modern style in mind.
How can I reach customer support?
You can contact our customer support team by emailing Support@iglboutiques.co.uk or calling +44 1206 583981 during our business hours.
You can also reach us through the contact form available on our website.
2. Orders & Shipping
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express) as well as secure digital payments via PayPal, Apple Pay, Google Pay, and Stripe.
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days. Most customers receive their orders within 3–7 business days.
Is shipping free?
Yes. We offer Free Standard Shipping on all orders within the United Kingdom with no minimum purchase required.
Do you ship internationally?
Currently, we ship exclusively within the United Kingdom.
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with a tracking number and tracking link so you can monitor your delivery in real time.
3. Returns & Exchanges
What is your return policy?
We offer a 30-day return and exchange policy. Items must be:
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Unused and unworn
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In their original packaging
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With all tags attached
Is there a return shipping fee?
No. We provide a Free Pre-paid Return Label for all eligible returns and exchanges.
How long do refunds take?
Once we receive and inspect your returned item, refunds are typically processed within 7 business days to your original payment method.
4. Products & Sizing
How do I choose the right size?
Each product page includes a detailed size guide to help you select the correct size. If you are unsure, our customer support team will be happy to assist you.
What type of products do you sell?
IGL Boutiques offers a selection of modern fashion clothing and boutique-style apparel designed to combine style, comfort, and quality.
5. Security & Privacy
Is my payment information secure?
Yes. Our website uses SSL encryption, and all payments are processed through secure and PCI-compliant payment gateways to protect your financial information.
How is my personal data used?
Your personal data is handled responsibly and securely. For full details about how we collect and use data, please review our Privacy Policy.
Still Have Questions?
If you need further assistance, our support team is here to help.
Store Address:
Shop 3, Red Lion Yard
Colchester CO1 1DX
Website: https://iglboutiques.co.uk/
Phone: +44 1206 583981
Email: Support@iglboutiques.co.uk
Customer Service Hours (GMT):
Monday – Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Customer Support Response Time:
Our support team responds to all inquiries within 24 hours.