our policy

Our Policy – IGL Boutiques

At IGL Boutiques, we are committed to providing our customers with a trustworthy, transparent, and enjoyable shopping experience. Our policies are designed to ensure clarity, fairness, and confidence when shopping with us.

Product Information

We make every effort to display accurate product descriptions, prices, and images on our website. However, slight variations in colour or appearance may occur due to lighting, photography, or screen settings. All products are described to the best of our knowledge.

Orders & Availability

All orders placed through our website are subject to availability and confirmation. Once an order is successfully placed, you will receive an order confirmation via email. We reserve the right to cancel or refuse any order if necessary, with appropriate communication to the customer.

Shipping Policy

We aim to process and dispatch orders promptly. Delivery times may vary depending on location and external courier services. Any updates regarding shipping or delivery will be communicated via email.

Returns & Customer Satisfaction

Customer satisfaction is important to us. If you experience any issues with your order or receive a product that is not as expected, please contact us as soon as possible. We will review each case fairly and work towards a reasonable resolution in line with our store guidelines.

Payments & Security

All payments made on our website are processed through secure and encrypted payment gateways. We do not store or share customers’ payment details. Your privacy and security are a top priority.

Customer Support

If you have any questions regarding our products, orders, or policies, our support team is always happy to assist you. We encourage customers to reach out for clarification before or after placing an order.

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Contact Information

Business Name: IGL Boutiques
Website: https://iglboutiques.co.uk/
Phone: +44 1206 583981
Email: Support@iglboutiques.com
Address: Shop 3, Red Lion Yard, Colchester CO1 1DX